Your prescription will be sent to the pharmacy from your clinic. This will take 2-3 working days to receive, process and send an account activation email for Montu's online store.

Once you have paid for your medication, we will usually dispatch it the same working day if paid by 3.30pm or next day if you paid after (Monday to Friday). 

Your medication will be posted by Royal Mail Special Delivery and take 1-2 working days to arrive. 

We strive to post your medication promptly, however, at times there are unavoidable delays depending on the postal service and stock of some medication. We will always keep you informed of any delays.

Yes, we will ship to anywhere in the UK except the Isle of Man and the Channel Islands. 

Yes, once you pay for your order, you will receive an email confirmation, and when your order is dispatched you will receive an email notification with a tracking number.

We understand some of the products are costly. If you would like a smaller quantity to tide you over, you split this at your discretion via adding only selected products to your cart.

Please note that we offer 1 free delivery for each prescription. If you want to part-pay for your prescription and order the remainder at a later date, we will charge a delivery fee of £9 for all subsequent deliveries. 

Please be aware that your prescription is valid for 28 days from the date it was issued. If you part-pay for your medication, you will have up to 28 days to order the remainder of your prescription. 

If payment is made by 3.30pm, Monday to Friday, we will do our best to send the item to you the same day. We use Royal Mail Special delivery to guarantee delivery the following working day before 1pm. 

Remote areas and Northern Island can take 1-2 working days to deliver medication.

Changes to a prescription cannot be made once written and sent to the pharmacy. Your clinic can of course issue a new prescription if a particular item is out of stock.

Please contact your clinic if you wish to change anything on a prescription.

Alternaleaf is the sister clinic to Montu pharmacy and we work together to serve patients who are registered to Alternaleaf. Montu pharmacy also works with other clinics. 

Alternaleaf and Montu are separate companies but they are both owned by Montu Group

The majority of Alternaleaf patients choose Montu to fulfil their prescriptions because of the speed of delivery, the visibility of stock availability and the level of service provided.

Montu Pharmacy does not accept returns, refunds or exchanges for medicines as this correlates to the General Pharmaceutical Council guidance. You cannot return medicines once they have been dispensed and left the pharmacy, including all prescription medicines, as well as anything with a seal that has been broken. Unless faulty, medicines which have been opened cannot be refunded or exchanged and any returns will be destroyed.

Each cannabis strain has a typical and distinctive profile (smell & taste) that is related to the terpenes within it. Many products have a vast profile and is not a sign of inferior quality. 

The quality of every single batch of the product is released in accordance with current MHRA standards and all have corresponds to the DAB monograph “Cannabis Flowers”.

Quality issues are dealt with at the discretion of the manufacturer or supplier of the medication. If you find a quality issue with you product, please note there is no guarantee Montu will be able to resolve this for you. All quality issues are dealt with in accordance with current guidelines and legislation from the MHRA.

We are here to ensure your satisfaction in other ways, such as addressing any quality concerns or issues you may have. Please feel free to reach out at hello@montu.uk if there's anything specific you'd like assistance with or if you have additional questions.

Any medication that is needing to be disposed of can be taken to your local NHS community pharmacy, where they will have safe disposal bins for your medication.

Delivery is free, except if you have ordered part of your prescription to be dispensed. Part one is free, and  £9 delivery is charged for each additional part on the same prescription. 

If you pay before 3.30 pm, we will dispatch your medication the same day.

Payments received after 3.30 pm will be sent out the following working day. Payments made after 3.30 pm on Friday will be sent out on Monday. 

We use Royal Mail Special Delivery or any signed for service, so items are sent for the next working day, sometimes they can take up to 2 working days for some remote locations. If you are in Northern Ireland or remote parts of Scotland, your medication may take a little longer to get to you. 

If you'd like to get in touch for any reason give us a call on 029 2271 1227 or email: hello@montu.uk. 

We are 9am-5pm, Monday - Friday (excluding English bank holidays).