Collection: My Medication

Can't see anything here? You may need to submit a repeat prescription request.

Once your request is approved by your clinic, you will be able to purchase the medication here. Just add the items to your cart and head to checkout.

Please login to see your medication

Collapsible content

How long does it take to receive my medication?

Your prescription will be sent to the pharmacy from your clinic. This will take 1-2 working days to receive, process and send you a payment link for your medication.

Once you have paid for your medication, we will usually dispatch it the same working day if paid by 3.30pm or next day if you paid after (Monday to Friday). 

Your medication will be posted by Royal Mail Special Delivery and take 1-2 working days to arrive. 

We strive to post your medication promptly, however, at times there are unavoidable delays depending on the postal service and stock of some medication. We will always keep you informed of any delays.

Can I track my order?

Yes, once you pay for your order, you will receive an email confirmation, and when your order is dispatched you will receive an email notification with a tracking number.

Can I make part payment of my prescription?

We understand some of the products are costly. If you would like a smaller quantity to tide you over, you split this at your discretion via adding only selected products to your cart.

Please note that we offer 1 free delivery for each prescription. If you want to part-pay for your prescription and order the remainder at a later date, we will charge a delivery fee of £9 for all subsequent deliveries. 

Please be aware that your prescription is valid for 28 days from the date it was issued. If you part-pay for your medication, you will have up to 28 days to order the remainder of your prescription. 

Do you charge a delivery fee?

Delivery is free, except if you have ordered part of your prescription to be dispensed. Part one is free, and  £9 delivery is charged for each additional part on the same prescription. 

When should I pay?

If you pay before 3.30 pm, we will dispatch your medication the same day pending stock availability.

Payments received after 3.30 pm will be sent out the following working day. Payments made after 3.30 pm on Friday will be sent out on Monday. 

How long is my prescription valid for?

UK prescriptions are valid for 28 days. If there are medications on your prescription that have not been purchased after this timeframe, you will need to request a new prescription from your clinic.

Need to order your next repeat prescription?

Want to get in touch?
If you'd like to get in touch for any reason please reach out
T: 029 2271 1227